Intake Specialist



JOB CODE: 2112

PAY GRADE: 1110

SALARY RANGE: $24,068 - $40,925

LOCATION OF WORK
Various City-Parish Departments

GENERAL DESCRIPTION
Under the direction of a higher classification, performs advanced level clerical work involving moderately complex work methods and problems. Work involves a variety of clerical and beginning level administrative support duties requiring decision-making in accordance with departmental policies and practices, as well as confidentiality. Responsibilities include receiving applications and verifying information for determination and recommendation of eligibility in federal programs. Incumbents in this classification exercise some independent judgment. Work is reviewed through conferences and results obtained. Performs other work as requested.

ESSENTIAL WORK TASKS
Provides administrative support for participation in federal programs, including correspondence, documenting client information, maintaining client records, processing related paperwork and documents, and maintaining records of program statistics. Schedules appointments and interviews applicants for participation in federal programs; collects personal data from applicants such as earnings, expenses, family size, employment, and education. Acts as a resource to inquiries from the public, outside agencies, and staff about federal programs; answers the switchboard and serves as receptionist when needed. Assists in tracking enrollment and monitoring timelines; inputs data into a database. Prepares reports of program statistics for staff and outside agencies as necessary.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of modern office practices, procedures, equipment, and clerical techniques. Knowledge of organizational structure and administrative procedures of municipal government. Knowledge of business English, spelling, and arithmetic. Skill in the use of modern office equipment such as the telephone, calculator, copier, personal computer, and related peripherals. Skill in the use of Microsoft Office products, such as Word and Excel. Ability to use a computer for word processing, database operation, spreadsheet applications, or other software systems. Ability to follow a manual of policies and procedures regarding the intake component of a federal program. Ability to deal with the public with tact and courtesy. Ability to compose and prepare effective correspondence and statistical reports. Ability to establish and maintain effective working relationships with department staff, other departments, divisions, agencies, vendors, and the public. Ability to participate in process improvement to ensure implementation of the federal program to achieve departmental goals. Ability to communicate effectively, both orally and in writing. Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.

MINIMUM REQUIREMENTS

EDUCATIONAL AND EXPERIENCE
High school diploma, GED, HiSET, or equivalent certificate of competency, supplemented by courses in business, and three years of experience in a variety of responsible clerical duties.

SUBSTITUTIONS
Any equivalent combination of education and experience.

CERTIFICATIONS / LICENSES / REGISTRATIONS
(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.) None.

OTHER JOB ASPECTS
Position(s) may require passing a word processing, spreadsheet, and/or other computer skill test(s).


NOTE:
The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related, or a logical assignment to the job.