Automotive Service Writer



JOB CODE: 1105

PAY GRADE: 1140

SALARY RANGE: $27,828 - $47,375

LOCATION OF WORK
Department of Fleet Management

GENERAL DESCRIPTION
Under the direction of an employee of a higher classification, schedules maintenance and repair work on vehicles and equipment for the Department of Fleet Management. Work involves initial diagnosis, and initiating and monitoring work orders to completion. Incumbents work within prescribed guidelines but have the authority to make independent decisions in performing the work. Work is assigned orally and in writing, and is reviewed through personal observation and for results obtained. Performs other work as requested.

ESSENTIAL WORK TASKS
Schedules maintenance and repair work on vehicles and equipment; oversees the preventative maintenance program at the Service Station. Greets incoming customers; initiates and processes work orders; monitors and tracks the progress of work orders. Performs initial diagnosis and determines the need and extent of repairs; documents repairs needed in writing. Prepares schedules for mechanics; monitors workflow. Maintains vehicle and equipment maintenance records; ensures records are accurate. Outsources light duty work to vendors; tracks the progress of repairs. Pulls vehicle and equipment parts for work scheduled outside normal business hours. Contacts customers to obtain or verify information; provides status updates to inquiring customers. Dispatches towing and tire repair services. Performs repairs on vehicles and equipment as needed.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the methods, materials, tools, and techniques used in the repair of vehicles and equipment. Knowledge of the occupational hazards and safety precautions of the trade. Skill in the use and operation of tools and machinery used in vehicle and equipment repair work. Skill is operating personal computers, and computerized maintenance and inventory systems. Ability to diagnose defects in vehicles and equipment, and to apply approved techniques in remedying defects. Ability to schedule repair work and maintain accurate maintenance records. Ability to write descriptions for vehicle and equipment repairs. Ability to communicate verbally and in writing, using tact and diplomacy. Ability to follow oral and written instructions. Ability to develop and maintain effective working relationships with others. Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.

MINIMUM REQUIREMENTS

EDUCATIONAL AND EXPERIENCE
High school diploma, GED, HiSET, or equivalent certificate of competency, and four years of experience in an automotive maintenance environment.

SUBSTITUTIONS
Any equivalent combination of education and experience.

CERTIFICATIONS / LICENSES / REGISTRATIONS
(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.) Position(s) of this classification may require a valid Louisiana driver's license. If license is required, must be maintained throughout employment in this position.

OTHER JOB ASPECTS
None.


NOTE:
The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related, or a logical assignment to the job.