Case Manager

JOB CODE: 2336

PAY GRADE: 1140

SALARY RANGE: $29,219 - $49,743

LOCATION OF WORK
Department of Human Development and Services

GENERAL DESCRIPTION
Under the general direction of an employee of a higher classification, performs professional work in case management services designed to help individuals become self-sufficient. Work involves performing a variety of complex duties concerned with determining eligibility, developing service plans, administering acuity assessments, monitoring progress of individuals, and providing assistance and referrals to housing and social services programs. Work is performed with independent judgment and also involves interpretation of policies and regulations related to all programs and funding requirements. Performs other work as requested.

ESSENTIAL WORK TASKS
Interviews, screens, and determines eligibility of applicants; verifies information obtained from applicants; completes all appropriate intake forms. Completes initial assessment of service needs within 72 hours of intake to identify needs and strengths of applicants in the areas of health, education, employment, substance abuse treatment, mental health treatment, family/social functioning, and short and long-term housing needs. Develops a comprehensive individualized plan addressing all needs; coordinates services required to implement plan. Explains and interprets policies, programs, rights, and responsibilities to clients; works closely with community resources, both public and private agencies, in order to make referrals to social services or other organizations as needed. Monitors participant/family individualized plans; conducts re-assessments and re-evaluations of plans every three months; assists individuals in obtaining access to other public and private programs for which they may be eligible. Works closely with other anti-poverty providers to remove barriers in obtaining sustainable employment, affordable housing, self-sufficiency, etc.; conducts trainings to enhance skills and knowledge of program participants. Maintains knowledge of current policies, laws, trends, and developments in the field by attending trainings, meetings, and conferences; performs similar or related duties as required or assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of federal programs and guidelines related to grants and programs. Knowledge of principles, practices, and techniques of social work. Knowledge of basic mathematics and statistics used to compile and analyze data. Knowledge of interpersonal and communication skills. Skill in recording case information, including accurately completing all necessary forms, and producing statistical reports. Ability to organize, keep accurate records, and manage multiple cases. Ability to apply critical thinking and problem-solving skills to assess clients. Ability to analyze feedback from health care professionals and social workers to determine best care plans. Ability to motivate clients to follow care plans. Ability to provide effective case management services. Ability to communicate, establish rapport, and interact effectively with a wide range of constituencies in a diverse community, including economically disadvantaged individuals. Ability to establish and maintain effective working relationships with community partners, community service agencies, co-workers, and the general public. Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability to effectively complete assigned tasks and contribute to the smooth operation of the department and division.

MINIMUM REQUIREMENTS