OSS Case Manager

JOB CODE: 2336


SALARY RANGE: $27,828 - $47,375

Department of Human Development and Services

Under the direction of the Program Administrator Social Services, performs professional work in case management services designed to help individuals become self-sufficient. Work involves performing a variety of complex duties concerned with determining eligibility, developing service plans, acuity assessments, monitoring progress of individuals, providing assistance, and referrals to housing and social services programs. Work is performed with independent judgment and interpretation of policies and regulations related to social services programs and funding requirements. Performs other work as requested.

Interviews, screens, and determines eligibility of applicants; verifies information obtained from applicants; completes all appropriate intake forms. Completes initial assessment of service needs within 72 hours of intake to identify needs and strengths of applicants in the areas of health, education, employment, substance abuse treatment, mental health treatment, family/social functioning, and short and long-term housing needs. Develops a comprehensive individualized plan addressing all needs; coordinates services required to implement plan. Explains and interprets policies and programs, rights and responsibilities to clients; works closely with community resources, both public and private agencies in order to make referrals to social services or other organizations as needed. Monitors participant/family individualized plans; conducts reassessments and reevaluations of plan every three months; assists individuals in obtaining access to other public and private programs for which they may be eligible. Works closely with other anti-poverty providers to remove barriers to obtaining sustainable employment, affordable housing, self-sufficiency, etc.; conducts trainings to enhance skills and knowledge of program participants. Maintains knowledge of current policies, laws, trends, and developments in the field by attending trainings, meetings, and conferences; performs similar or related duties as required or assigned.

Knowledge of federal programs and guidelines related to social services grants and programs. Knowledge of principles, practices, and techniques of social work. Knowledge of basic mathematics and statistics used to compile and analyze data. Knowledge of interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Skill in organizing and keeping excellent records, as well as the ability to manage multiple cases. Skill in critical thinking and problem-solving to assess clients, analyze feedback from health care professionals and social workers, and determine the best care plans. Skill in recording case information, including accurately completing all necessary forms, and producing statistical reports. Ability to motivate clients to follow care plans. Ability to provide effective case management services. Ability to communicate and establish rapport and interact effectively with economically disadvantaged individuals. Ability to establish and maintain effective working relationships with others including community partners, community service agencies, co-workers, and the general public. Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability to effectively complete assigned tasks and contribute to the smooth operation of the department and division.


Bachelor's degree in social work, psychology, sociology, or a related field and one year of case management experience.

Any equivalent combination of education and experience.

(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.) Position(s) of this classification may require a valid Louisiana driver's license. If license is required, must be maintained throughout employment in this position.

Position(s) in this classification may require typing or other computer software skills.

The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related, or a logical assignment to the job.