Constituent Relations Representative

JOB CODE: 3613

PAY GRADE: 2190

SALARY RANGE: $38,411 - $63,487

LOCATION OF WORK
Mayor-President's Office

GENERAL DESCRIPTION
Under the direction of the Mayor-President, performs highly responsible advanced level work. Facilitates constituent communication with the Mayor-President; processes requests for proclamations and other commemorative documents; manages flag and other protocol related requests. Provides quality and timely customer service in the Mayor-President's Office by effectively responding to and processing all requests from constituents. Work is performed under minimum supervision; incumbent exercises initiative and discretion in daily activities. Work is reviewed through daily review of performance and of assignments completed. Performs other work as requested.

ESSENTIAL WORK TASKS
Works directly with constituents and community leaders to deliver responsive and timely support and resolution. Plans and executes community events including virtual town halls, listening sessions, and mutual aid events. Oversees and participates in the resolution of inquiries and complaints from the public and other organizations. Works closely with the Parish Attorney and the State Legislature regarding proposed legislation impacting and relating to city government; researches data, detailing effects of legislation on City-Parish governmental operations. Makes recommendations regarding release of sensitive material and issues to the public; maintains the highest degree of confidentiality. Screens and refers cases, when appropriate to other agencies. Logs in all incoming and outgoing mail and incoming telephone calls related to casework; answers inquiries, orally and in writing, relative to general City-Parish policies and procedures. Coordinates special projects for the Mayor-President. Other duties as assigned by the Mayor-President.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the principles and practices of public administration and administrative management. Knowledge of the principles, practices and techniques of public information and public relations work. Knowledge of the organization and functions of the City-Parish government and of general administrative policies and practices. Ability to prepare clear and concise reports, articles and press releases. Ability to maintain effective working relationships with other employees and the public and to deal with public relations problems courteously and tactfully. Ability to communicate clearly and concisely, orally and in writing. Ability to establish and maintain effective working relationships with constituents, government officials, the business community, other employees and the general public. Ability to express ideas effectively, through public speaking and in writing, to groups and to individuals.

DESIRABLE QUALIFICATIONS