Complaint Manager



JOB CODE: 2028

PAY GRADE: 2220

SALARY RANGE: $41,114 - $69,955

LOCATION OF WORK
Various City-Parish Departments

GENERAL DESCRIPTION
Under the direction of a higher classification, performs responsible supervisory and administrative work in the Development/Neighborhood Revitalization or Environmental Services/Solid Waste program. Work involves investigating and resolving complaints and service requests involving blight enforcement or solid waste issues. Supervision is exercised over a small sized staff or a function of the section. Work is reviewed through personal conferences, written reports, and results obtained. Performs other work as requested.

ESSENTIAL WORK TASKS
Assists in the management of the Blight Court Enforcement, Demolition, and Weed Lien programs by enforcing city codes and ordinances pertaining to signs, housing, litter, overgrowth of vegetation/grass, abandoned vehicles, and unmaintained pools Assist in the management of the Solid Waste program; serves as the main point of contact for all solid waste service issues. Plans, organizes, supervises/leads, and inspects the work of personnel that investigate service requests; gathers evidence, determines resolutions, and prepares reports regarding code enforcement issues and condemnations or solid waste service issues. Makes cost and material estimates for condemnations and maintains necessary records for the submission of required reports. Confers with other departments relative to mutual problems and with private property owners, contractors, and the general public relative to complaints and service requests. Reviews, monitors, and compiles various reports dealing with the investigation and resolution of complaints and service requests to ensure all items are addressed in a timely manner. Performs special projects assigned by upper level management.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the functions, policies, and operations of the Department of Development or Department of Environmental Services. Knowledge of The Plan of Government, City-Parish Code of Ordinances, and City-Parish Resolutions. Knowledge of City-Parish codes and ordinances relating to the elimination of blight and Blight Court. Knowledge of City-Parish codes and ordinances relating to the solid waste program. Knowledge of the methods, practices, and equipment used in a variety of public works maintenance, construction, repair, and operational activities. Ability to make decisions recognizing established precedents and practices, and to use resourcefulness and tact in meeting new problems. Ability to express ideas, clearly and concisely, orally and in writing. Ability to plan, organize, and supervise/lead the work of subordinate employees. Ability to establish and maintain effective working relationships with subordinates, professionals, administrative superiors, civic and governmental organizations, and the general public. Ability to positively and diplomatically deal with customers, and help them resolve their problem(s). Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.

MINIMUM REQUIREMENTS

EDUCATIONAL AND EXPERIENCE
High school diploma, GED, HiSET, or equivalent certificate of competency, and five years of experience in the administration, investigation, or resolution of violations related to City-Parish ordinances or programs.

SUBSTITUTIONS
Any equivalent combination of education and experience.

CERTIFICATIONS / LICENSES / REGISTRATIONS
(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.) None.

OTHER JOB ASPECTS
None.


NOTE:
The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related, or a logical assignment to the job.