Emergency Communications Shift Supervisor

JOB CODE: 1946


SALARY RANGE: $45,329 - $76,968

Emergency Medical Services

Under the direction of the Emergency Communications Chief of Operations, performs responsible supervision of the daily operation of the Emergency Communications Center including equipment and shift personnel. Incumbents are responsible for scheduling and ensuring adequate staffing levels, directly overseeing the professional development of Emergency Communications Center personnel, and evaluating the work performance of all subordinates. Performs other work as requested.

Prepares shift schedules for employees for vacations, holidays, sick leave, etc. Provides supervisory guidance and assistance to subordinate personnel by assigning duty areas, reviewing written reports, providing technical assistance, keeping personnel records, resolving employee complaints and grievances, and recommending and administering discipline when required. Conducts ongoing professional development assessments of shift personnel and makes recommendations for training to the Emergency Communications Chief of Operations. Makes emergency notifications to key City-Parish personnel during major incidents. Interacts directly with EMS operations supervisors to provide consistent and coordinated efforts to achieve the mission of the Department of Emergency Medical Services. Provides interface with other departments while on duty. Monitors supplies and maintains a sufficient supply of items on hand for daily operations. Notifies repair crews and the Emergency Communications Chief of Operations of any malfunctioning equipment; supervises the general care and use of equipment; tests equipment as necessary to ensure that it is in proper operating condition. Assists in the maintenance of all records, reports, maps, and documents necessary to the operation of the Emergency Communications Center. Completes any special projects assigned by the Emergency Communications Chief of Operations such as reviewing division operations and making recommendations for changes or improvements, or any related assignments.

Knowledge of the rules and regulations of the Federal Communications Commission, City of Baton Rouge/Parish of East Baton Rouge, and the Department of Emergency Medical Services. Knowledge of telephone systems, radio equipment, and dispatch techniques used in public safety communications. Knowledge of first aid treatment and techniques. Skill in the operation of the Computer Aided Dispatch system and related equipment in the Emergency Communications Center. Ability to plan, schedule, and supervise employees in the Emergency Communications Center. Ability to communicate clearly, concisely, and in a courteous manner. Ability to establish and maintain effective working relationships with subordinate employees. Ability to apply good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the department and division.


High school diploma, GED, HiSET, or equivalent certificate of competency, and three years of experience in the operation of a Computer Aided Dispatch system in a 9-1-1 center.

Any equivalent combination of education and experience.

(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.) Must be National Registry of Emergency Medical Technicians (EMT) Basic certified and certified by Louisiana Department of Health and Hospitals, Office of Public Health, Bureau of Emergency Medical Services as an Emergency Medical Technician-Basic or must possess and maintain a valid license to practice practical or registered nursing in the State of Louisiana.


The work examples described in this specification are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from job performance requirements if the work is similar, related, or a logical assignment to the job.